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Versa's display issues

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‎05-01-2020 09:38 - last edited on ‎05-16-2020 10:09 by Fitbit Moderator

‎05-01-2020 09:38 - last edited on ‎05-16-2020 10:09 by Fitbit Moderator

Did the new update a few days ago. Woke up this morning...the face/display of my FitBit Versa does not light up. It will vibrate. It charges. It tracks everything perfectly. Just won’t light up. Please help!

 

 

Moderator edit: updated subject for clarity

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‎05-16-2020 10:08

‎05-16-2020 10:08

Hi @SYates78, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the screen issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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