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Versa's display stopped working

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‎01-13-2020 19:02 - last edited on ‎01-14-2020 04:08 by Fitbit Moderator

‎01-13-2020 19:02 - last edited on ‎01-14-2020 04:08 by Fitbit Moderator

Tonight my display just stopped working. According to the app, it is fully charged and appears to be syncing, but I can’t get the display to work. I’ve tried changing the clock, pushing and holding the side button, but it is still just black. What else can I try?! I’ve only had this thing 3 weeks...super disappointed!

 

 

Moderator edit: updated subject for clarity

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‎01-14-2020 04:07

‎01-14-2020 04:07

@EFK_IA, welcome to our Fitbit Community. Regarding the screen issue that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon. They will be happy to investigate further and provide a solution. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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