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Versa's heart rate is wrong

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‎08-23-2019 06:25 - last edited on ‎08-24-2019 05:11 by Fitbit Moderator

‎08-23-2019 06:25 - last edited on ‎08-24-2019 05:11 by Fitbit Moderator

After updating to version 33.1.30 heart rate is between 120-185 bpm. After resetting to factory settings it is correct for some few minutes before it goes crazy again. Anyone that have any tips?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-24-2019 05:10

‎08-24-2019 05:10

@EliSTaurset welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your heart rate accurately. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid any confusion on my end, I'd like to know how the factory reset was performed. In the meantime, try a regular restart as described in this help article. After this, make sure of the following details:

 

  1. Your device is positioned correctly on your wrist:
    • Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
    • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the wristband that came with your device.
  2. If you’re doing an exercise such as high-intensity interval training, boxing, or other activities that cause your arm to move vigorously, try to relax your wrist and stay still for up to 10 seconds until your heart rate appears.

    Note that heart-rate tracking is disabled during swimming.

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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‎08-25-2019 02:01

In response to JuanJoFitbit

‎08-25-2019 02:01

Thank you for your assistance.
I have reset as mentioned in your reply, I have been back to the shop and they have reset to factory settings and I have deleted and set up my device again in the app.

The heart rate is correct for some few minutes, and then it rise again.

Everyrhing was ok before the latest program version.

Hilsen Eli Staurset
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‎08-27-2019 08:48

‎08-27-2019 08:48

I just started having the same problems. All the sudden on Sunday my heart rate monitor started to go crazy, saying I'm sitting around with a HR of 130+ constantly. I burned over 5,000 calories yesterday during a movie marathon with my husband....doubtful. Today I've accomplished over 150 minutes of activity while sitting at work. I've turned off the HR and restarted my Versa, turned back on the HR....still higher HR than it should be. 

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‎08-27-2019 08:56

In response to kchada

‎08-27-2019 08:56

Sounds like the same problem.
I have done everything I can, I think. The next will be to send it back to the store I bought it.

Hilsen Eli Staurset
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