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Versa's left button and screen issues

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‎05-26-2020 01:28 - last edited on ‎06-30-2020 05:06 by Fitbit Moderator

‎05-26-2020 01:28 - last edited on ‎06-30-2020 05:06 by Fitbit Moderator

A couple days ago my left button stopped working/responding...started intermittently not responding and now is pretty consistent with never responding to me pushing it. If and when it does respond, the screen has black lines through it and almost looks as if the screen is shorting out. Looking for advice!

 

 

Moderator edit: updated subject for clarity

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‎06-30-2020 05:06

‎06-30-2020 05:06

Hi @vanessa1324, welcome to our Fitbit Community! Regarding the screen and button issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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