Versa's left button keeps being triggered

[Joeelgringo]

I know it's the left button because when I remap it, the new function is what triggers. Like if I have it set to quick settings and I don't even have it on my arm, the quick settings randomly go off. Are there any fixes other than doing a factory reset?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Joeelgringo, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the left button is being triggered, even though you haven't pushed it. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try cleaning around the button with a toothpick in order to remove any dust or moisture that may be affecting the button. After this, monitor your watch and see if the issue gets fixed.

As a side note, let me know how the factory reset was performed.

Looking forward to your response.

[Joeelgringo]

Hello, thanks for the help. I tried the toothpick method, but nothing. I factory reset it from within the Fitbit settings menu on the watch.

[JuanJoFitbit]

Hi @Joeelgringo, thank you for getting back and trying the recommended steps. I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.