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Versa's left button stopped working

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‎11-03-2019 02:42 - last edited on ‎11-04-2019 04:39 by Fitbit Moderator

‎11-03-2019 02:42 - last edited on ‎11-04-2019 04:39 by Fitbit Moderator

Home button has stopped responding to being pressed. Is there anything I can try to fix it and if not where can I get it repaired. I live in Bundaberg QLD 4670 Australia.

 

 

Moderator edit: updated subject for clarity

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‎11-04-2019 04:38

‎11-04-2019 04:38

@mummato6 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the left button doesn't work properly.

 

Please try cleaning around the button with a toothpick in order to remove any dust that this part of the watch accumulates. After this, press the button for 15 seconds and see if it works properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎12-10-2019 10:12

‎12-10-2019 10:12

Mine also stopped working several weeks ago. I visited several forums and one suggestion that was posted was to go to settings on the watch and turn off the Versa, wait a few minutes and then hit any button to turn it back on. Problem is that only the LEFT button turns it back on. I called tech support and was told there was nothing that they could do and since my Versa was out of warranty they wouldn't replace it. They did email me a 25% off coupon good for any fitbit product except the Versa 2 which really ticked me off. I went to Lowes and bought a can of CRC QD contact cleaner and a can of compressed air. Sprayed the contact cleaner around the button several times and followed up with the compressed air. It didn't seem to work last night but I tried hitting the button this morning and the watch came on showing that I had 0% battery. I put it on the charger and it fully charged within a couple of hours.

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