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Versa's left button stopped working

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‎01-29-2020 06:01 - last edited on ‎01-30-2020 06:46 by Fitbit Moderator

‎01-29-2020 06:01 - last edited on ‎01-30-2020 06:46 by Fitbit Moderator

I have been mostly pleased with my Versa for a year and a half now aside from multiple band replacements.  But a month ago or so the left or back button stopped working. This wasn’t a big problem as I could navigate the menus by swiping or using right buttons.  After the most recent update, however, I charged my Fitbit and powered it down to give it a rest and it will not start with my using either of the right buttons or attempting to hold down both left and bottom buttons together.  I have tried pushing for 20’seconds and cleaning the button with a toothpick to no avail.  How can I get my Fitbit started?

 

 

Moderator edit: updated subject for clarity

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‎01-30-2020 06:45

‎01-30-2020 06:45

@LoweryChaser, welcome to our Fitbit Community! Regarding the screen and button issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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