Versa's left button stopped working

[seagerF]

The button on the left if my Versa ll doesn't work- it won't press in. Any ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @seagerF, welcome to our Fitbit Community. Regarding the left button issue that your Versa 2 has experienced, I'd like you to clean around the button with a toothpick in order to remove any dust or moisture that may be affecting the functionality of the button.

After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Lodolly]

I woke up to same problem this morning. There is nothing to clean, it is pristine. I just got this in July. Any other ideas? I took it off and put it on charger but that hasn’t changed anything yet. Also, it will not sync this morning. Normally I sync upon waking to seesleep stats. It tries to sync for a couple minutes then says couldn’t sync.

[JuanJoFitbit]

Hi @Lodolly, thank you for getting back. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.