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Versa's screen became unresponsive

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‎07-21-2020 11:54 - last edited on ‎07-28-2020 05:15 by Fitbit Moderator

‎07-21-2020 11:54 - last edited on ‎07-28-2020 05:15 by Fitbit Moderator

My Versa isn’t responding to motion or tapping to turn on the screen for information. It’s not correctly working either when I push the buttons over half the time.

 

 

Moderator edit: updated subject for clarity

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‎07-28-2020 05:14

‎07-28-2020 05:14

Hi @leeroblin7, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Fitbit Versa is not working properly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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