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Versa 2 stops reading BPM constantly

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‎07-21-2020 12:16 - last edited on ‎07-28-2020 05:22 by Fitbit Moderator

‎07-21-2020 12:16 - last edited on ‎07-28-2020 05:22 by Fitbit Moderator

I've been having issues with the BPM reading of my versa 2, its stop reading in occasions more tan 4 hours. I call guys at fit bit and told me to reboot, DOA I HAVE TO DO THIS DAILY??

Even after synch, doesn't match the versa vs the app.

 

Please help!

 

 

Moderator edit: updated subject for clarity

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‎07-28-2020 05:22

‎07-28-2020 05:22

Hi @RaulPineiro, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 is not tracking your heart rate constantly. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since you already have a case created with our Support team, please contact them with the reference number that they provided and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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