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Versa's screen crashed

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‎12-08-2018 13:07 - last edited on ‎12-10-2018 10:27 by Fitbit Moderator

‎12-08-2018 13:07 - last edited on ‎12-10-2018 10:27 by Fitbit Moderator

The screen on my versa has completely crashed tonight. It just has lines running down it. I’ve only had it since August. Will it get replaced?

 

 

Moderator edit: updated subject for clarity

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‎12-08-2018 13:13

‎12-08-2018 13:13

As far as I know, the warranty period is two years, so contact Fitbit with your problem.

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‎12-10-2018 10:26

In response to SunsetRunner

‎12-10-2018 10:26

@Staceylee1 Welcome to our Fitbit Community! I'm sorry to hear that your Versa's display crashed. I'd like you to try some troubleshooting steps that have been helpful for this type of issues. Please restart your tracker as described in this help article. After this, charge your tracker for 2 hours and see if the issue gets fixed.

 

@SunsetRunner Thank you so much for your help and contribution!

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

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