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Versa's screen doesn't show any data

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‎05-20-2020 09:22 - last edited on ‎07-04-2020 05:05 by Fitbit Moderator

‎05-20-2020 09:22 - last edited on ‎07-04-2020 05:05 by Fitbit Moderator

I’m not able to see any information on my watch. I can only see icons but no data. I can enter my passcode but that’s it. Anyone else have this issue?

 

 

Moderator edit: updated subject for clarity

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‎07-04-2020 05:05

‎07-04-2020 05:05

Hi @RaeMes, welcome to our Fitbit Community! Regarding the display issues that your Versa has experienced, I would like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

 

After this, monitor your Versa and see if the issue gets fixed.

JuanJo | Community Moderator

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