Versa's screen doesn’t work

[Em170130]

My screen display isn’t working, it’s like a dark blue so I know it’s lighting up, just nothing is able to be seen. It also buzzed with notifications but I can’t read them. I’ve trued restarting, recharging-everything and it just isn’t working. When I first restart, I can see the little start logo but it’s all streaky and not really visible as it should be. Don’t know what happened to it considering it’s been on my wrist for the past three days 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Em170130 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display is not working properly even though you have restarted it before contacting our forums.

Please try changing the the clock face to one developed by Fitbit, not a third party clock face. After this, plug the Versa in the charger for 2-3 hours and see if the display works properly.

Keep me posted on the outcome! 

[Em170130]

It still doesn’t work 😞

[JuanJoFitbit]

@Em170130 I'm sorry for the late response. However, since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[Roseandlight]

The same happened to me...the screen went dark blue than totally black and my alarm kept vibrating as I could not stop it from the screen ...good luck with their customer service ...as they did not help me.

[KarrenH]

Same thing is happening to me. Followed the instructions provided here and it did not work. 

[Jen-kirby]

The same is happening to mine. Have they provided a solution yet? It’s working as usual but the screen is completely blank. I’ve tried resetting it, letting the battery run down then recharging. Still nothing!