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Versa's screen fading

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‎11-06-2019 21:52 - last edited on ‎11-07-2019 03:59 by Fitbit Moderator

‎11-06-2019 21:52 - last edited on ‎11-07-2019 03:59 by Fitbit Moderator

My 1 year old Versa watch screen is fading and looks pixilated.  I have restarted the watch and re-syncd and it is still fading.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-07-2019 03:59

‎11-07-2019 03:59

@RLY_66, I'm sorry for the late response.I'm happy to assist you with your Fitbit Versa since the screen is fading and is pixilated. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issues get fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎11-07-2019 07:32

In response to JuanJoFitbit

‎11-07-2019 07:32

Since the factory reset my watch won't connect and the screen is fading even faster.

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‎11-09-2019 08:22

In response to RLY_66

‎11-09-2019 08:22

@RLY_66, I'm sorry for the late response. However, I appreciate your time spent trying the factory reset process.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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