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Versa's screen freezes up

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‎01-28-2020 11:22 - last edited on ‎01-29-2020 06:47 by Fitbit Moderator

‎01-28-2020 11:22 - last edited on ‎01-29-2020 06:47 by Fitbit Moderator

Hi, The screen on my versa  will freeze and none of the touch commands will work and sometimes the button on the left will not work as well. I have restarted and sometimes it works for a while and sometimes I have to keep restarting. I have changed the clock screen in the app multiple times to see if that will help and it doesn't. It still keeps all my stats and the time is correct. I can sync the info to my app but I can't use the watch to start tracking exercise bc the screen freezes. What do I need to do?

 

 

Moderator edit: format

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3 REPLIES 3

‎01-28-2020 11:38

‎01-28-2020 11:38

When the touch screen is working, try a Factory Reset by swiping left to Settings and then About, Factory Reset.

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‎01-29-2020 06:47

In response to SunsetRunner

‎01-29-2020 06:47

@JenFarrar, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen freezes. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after trying the factory reset process that @SunsetRunner recommended.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎07-15-2020 09:41 - edited ‎07-15-2020 10:34

‎07-15-2020 09:41 - edited ‎07-15-2020 10:34

7/15/2020 @ 10:28am:

Hi JenFarrar, 

 

Did your issue get resolved?

 

My Versa is freezing on the Weather App. I don't even bring up the Weather App, it just pops up on the screen and freezes. I am not able to push any of the side buttons or swipe. When it finally does unfreeze, it takes a few minutes to start working properly (swiping is delayed). 

 

I have re-setted the Vesa many times but still won't work. I am doing the factory reset now. Hopefully this fixes the issue. 

 

I love FitBit but unfortunately their products do not last long. This is my fourth or fifth FitBit and they all mess up before the year is up. 😠

 

 

7/15/2020 @ 12:28pm 

UPDATE: Factory Resetting it DID NOT WORK. It actually made it worse. Now It gets stuck on every app screen for 5+ minutes without any of the side buttons working.😡😡😡 So frustrating. I have had this Versa less than a year. What's worse if you want to use the warranty to replace, they will send you a refurbished one as if that will be better. The new ones don't even work, what makes them think the refurbished ones will. 

 

 

 

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