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Versa's screen is stuck

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‎04-12-2020 05:59 - last edited on ‎04-25-2020 08:09 by Fitbit Moderator

‎04-12-2020 05:59 - last edited on ‎04-25-2020 08:09 by Fitbit Moderator

Help! My fitbit versa started freezing, stop counting but eventually would start back up on it's own. It's been 3 days and still stuck, won't swipe, count or anything. This is so frustrating. I've tried everything and nothing is working.

 

 

Moderator edit: format

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‎04-25-2020 08:08

‎04-25-2020 08:08

Hi @Rangermom22, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if any question arises.

 

See you around.

JuanJo | Community Moderator

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