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Versa's screen issues

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‎10-22-2019 06:07 - last edited on ‎10-23-2019 05:33 by Fitbit Moderator

‎10-22-2019 06:07 - last edited on ‎10-23-2019 05:33 by Fitbit Moderator

very disappointed that a screen repair service is not available. I find it hard to believe that if the screen breaks the only option is to buy a new watch . I will be moving to another brand.

 

 

Moderator edit: updated subject for clarity

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‎10-23-2019 05:33

‎10-23-2019 05:33

@SunsetRunner welcome to our Fitbit Community. I'm sorry to hear that your Versa screen got damaged.

 

I was able to get in touch with our Support team and was told that you contacted them via chat. I'm sorry to hear that your Versa is no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup. I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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