Versa's screen lost touch capability

[KatyLand5786]

All of a sudden my Versa has lost its touchscreen capability. I can’t scroll to shut it down, check the notifications, nothing! I’ve been able to search online how to restart it without going through about and shutting down. Help please! I’ve had this watch less than a year, it’s charged and all but nothing’s working.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@KatyLand5786, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the touch feature stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try one more workaround that has been helpful for this type of issues. Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[KatyLand5786]

today it wants to work🤦🏼‍:female_sign:

I’ve never dropped it, hit it on anything. I have a bumper since I work outside with high school athletics and yesterday it didn’t want to do anything for me. Kept freezing and restarting itself. I’ve had the same clock face the entire time I’ve had the watch. Technology just seemed to not be my friend yesterday! Thank you! And if it does it again I’ll try changing faces and see what happens. Thank you again! I appreciate the help.

[JuanJoFitbit]

@KatyLand5786, thank you for getting back. I'm glad to hear that your Fitbit Versa started to work properly again. I believe that it was a little glitch internally but I'm glad that it got resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Don't hesitate to get back if you see anything unusual and I'll be happy to help.

[KatyLand5786]

Ok, today I can’t even get it to stay on long enough to sync my sleep. It’s restarted ten times in twenty minutes. I can’t even get it on long enough to see the time. It’s a watch. That’s it’s main job. 

[JuanJoFitbit]

@KatyLand5786, I'm sorry for the late response. However, since your Versa doesn't stay on, I'd like to follow up on this issue. I appreciate the restart process you tried before getting back.

Please try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your watch. After this, monitor your Versa and see if it doesn't turn off fast.

Let me know how it goes.

[KatyLand5786]

I’m back again. It still seems to restart constantly throughout the day. I can’t use the buttons to push the single one to get the clock to light up because it doesn’t usually turn on when I lift my wrist. I still can’t use the touchscreen. Basically, it does nothing. I haven’t even had it a year and I take very good care of it. I don’t know my step goal or my exercise during the day as my phone is put away since I’m a teacher. I have changed to a Fitbit clock face. Nothing is working. I’m worried my only thing left is a factory reset ☹️ But since the buttons don’t like to work I don’t even know if that will help. Advice please because my smart watch isn’t so smart anymore 😢

[JuanJoFitbit]

@KatyLand5786, thank you for trying the recommended troubleshooting steps. By the way, I'm sorry for the late reply.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[SunsetRunner]

Mine started doing the same thing about a week ago,went through troubleshooting with Fitbit Support,honestly they seem to have no idea about what’s going on.This Versa is already a replacement ,the screen on the first one just went blank after almost a year.The problem is a new warranty doesn’t apply to the replacement ,so all they did was send me a link for 25% off when purchasing a new Versa .On the other hand,why should I purchase a product if the company who makes it doesn’t stand behind it ?

[JuanJoFitbit]

@SunsetRunner, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the touch screen issue that your Versa is experiencing, I am sorry to hear that it's no longer under warranty. The warranty is good for 365 days, starting from the date of first setup. I totally understand how you feel about this and we appreciate our feedback and comments since this helps us to keep improving.

Let me know if you have any questions.