Versa's screen not displaying anything

[Polecat87]

My fitbit versa just stopped working properly while I was wearing it yesterday. Screen lights up a light blue but nothing displays. Not logo, no data, nothing.

Every help article I have read about a factory reset requires me to swipe through to the settings on my watch, problem is that nothing is displayed on the screen. 

Is there any way to force a factory reset from the app on my phone or any other way? I've tried all the hold 2 or 3 buttons down on the watch but this hasn't helped at all.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Polecat87, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display won't show anything but a blue light. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.