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Versa's screen not working

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‎04-23-2020 08:37 - last edited on ‎05-07-2020 09:37 by Fitbit Moderator

‎04-23-2020 08:37 - last edited on ‎05-07-2020 09:37 by Fitbit Moderator

My screen is not working, everything else is like the vibrations and that little green light at the back. But the screen doesn’t do anything when I touch it or when I touch a button. Even when I charge it it doesn’t react does anybody know what to do?

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 09:36

‎05-07-2020 09:36

Hi @ChristinaNa, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the screen issues that your Fitbit Versa has experienced, I'd like you to restart it as described in this help article. After this, check out if the display comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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