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Versa 2 Woes

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Weeks ago I posted on my problems with my Versa (V) 2 and the problems have continued to build.  The screen no longer responds to swipes.  The V2 continues to lose sync with my phone while exercising.  When I start to exercise the only way I can get it to go into the tracking mode is to push the button.  This automatically goes to the run setting as a default which I can reclassify post-exercise.  The only way I've figured out to end a tracking session is to restart the V2 which is both awkward and can be difficult as I'm sucking wind trying to hold onto my pup.  I know these are trying times and I've tried to be patient but this is the third Fitbit model (Charge 2 and Charge 3) that I've had and each one has had hardware problems (i.e. not fixed by software updates).  I love the ease of use with the Fitbit product but man o' man I'm getting really tired of these things.  Reading the forums I know I'm not alone.  My software on iPhone and V2 are all up to date.  I've restarted countless times without success.  Thanks for the assistance.

Dewayne

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Thanks- I've tried several times to get into customer service (live chat) and the wait times are crazy long.  It is pretty frustrating.

 

 

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