05-03-2020 06:17
05-03-2020 06:17
Weeks ago I posted on my problems with my Versa (V) 2 and the problems have continued to build. The screen no longer responds to swipes. The V2 continues to lose sync with my phone while exercising. When I start to exercise the only way I can get it to go into the tracking mode is to push the button. This automatically goes to the run setting as a default which I can reclassify post-exercise. The only way I've figured out to end a tracking session is to restart the V2 which is both awkward and can be difficult as I'm sucking wind trying to hold onto my pup. I know these are trying times and I've tried to be patient but this is the third Fitbit model (Charge 2 and Charge 3) that I've had and each one has had hardware problems (i.e. not fixed by software updates). I love the ease of use with the Fitbit product but man o' man I'm getting really tired of these things. Reading the forums I know I'm not alone. My software on iPhone and V2 are all up to date. I've restarted countless times without success. Thanks for the assistance.
Dewayne
05-03-2020 12:58
05-03-2020 12:58
Contact Customer Support.
05-07-2020 09:35
05-07-2020 09:35
Thanks- I've tried several times to get into customer service (live chat) and the wait times are crazy long. It is pretty frustrating.