Versa's screen no longer working

[jenhuffharmon]

I have had my Versa since they came out 2 years ago.  I use this watch almost every day for tracking workouts and I have had very few issues with it.  It has been a great and consistent watch.  Last night I put it on the charger as normal, at 3:30 am I woke up and put it on my wrist... everything was fine.  By 5 am it was dead.  Not the battery... but the screen.  I could reboot it and see a backlight, and connect it to my app on my phone and it showed it was fully charged on the app, but I couldn't see anything on the screen.  I tried multiple resets, including a factory reset which did finally show the fitbit logo, but after that nothing.  Now I can't get it to do anything.. not connected to my phone, won't reboot, no lights.. nothing.  Please help!  I realize it is 2 years old, but it was working great at 3:30 am and all I did was put it on my wrist and go back to sleep.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @jenhuffharmon, due to the recent events, I apologize for the delayed response. However, I it's great to see you in our Fitbit Community.

Regarding the screen issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email in order to follow up and assist you accordingly. Please keep an eye on your email inbox.

I'll also be around if any question arises.