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Versa screen won't turn on

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‎04-23-2020 06:49 - last edited on ‎05-07-2020 09:25 by Fitbit Moderator

‎04-23-2020 06:49 - last edited on ‎05-07-2020 09:25 by Fitbit Moderator

i put my versa on to charge as the screen went black. On checking to see if it was fully charged, the screen is still black. Nothing happening at all.  What is the problem please?

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 09:24 - edited ‎05-07-2020 09:25

‎05-07-2020 09:24 - edited ‎05-07-2020 09:25

Hi @Colbev, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the display issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they sent you an email with some steps for you to try. In case the issue persists, reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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