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Versa's screen stopped working

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‎04-28-2020 13:44 - last edited on ‎05-13-2020 07:24 by Fitbit Moderator

‎04-28-2020 13:44 - last edited on ‎05-13-2020 07:24 by Fitbit Moderator

Only had the watch 6 months.

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 07:24

‎05-13-2020 07:24

Hi @Claires1982, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it turns off by itself and the screen stopped working.

 

Please restart your Versa as described in this help article. After this, make sure that your Versa is fully charged and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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