Versa's screen will not swipe

[Gary2b]

Now that I have spent another several hours trying to figure out how the fix this problem and reading just how many other people have had the same issue I realize I should have went to this forum B4 I purchased this watch. I don't even have a watch now just a screen that tells me to sync and try again? What a waste of $$$.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Gary2b, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the swiping issues that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community.