Versa's screen won't load

[Gottman6m]

I have had a Versa since last year and a few months ago the screen stopped loading. It would either load and then lock and not change screens at all, or partially load with lines all over the screen. I have tried re-setting it, re-starting it multiple times. I have also tried un-pairing it with my devise and setting it up from scratch. The battery life also drastically decreased around the same time.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Gottman6m welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen has some lines. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party one. After this, check out if the screen works properly.

Keep me posted on the outcome! 

[Gottman6m]

I have tried both the Fitbit clock screens and the third party screens with the same result unfortunately. 

[JuanJoFitbit]

@Gottman6m thank you for getting back and trying the workaround mentioned above. Since your Versa's display is still unable to load, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions! 

[Proptupskunk]

I am having the same issue. I just did the new update and I tried changing the clock face but it only loads part of the display and it either doesn't load the bottom or there are lines. 

Did they tell you the fix for it? Mine is doing the same thing....

Moderator edit: merged reply

[JuanJoFitbit]

Hi @Proptupskunk, thank you for joining us in this thread and our Fitbit Community. Regarding the display issues that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.