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Versa's screen won't swipe

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‎05-06-2020 08:01 - last edited on ‎05-19-2020 06:20 by Fitbit Moderator

‎05-06-2020 08:01 - last edited on ‎05-19-2020 06:20 by Fitbit Moderator

Versa hangs frequently and doesn't swipe. Problem resumes after short while of switching on the device also.

 

 

Moderator edit: updated subject for clarity

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‎05-19-2020 06:20

‎05-19-2020 06:20

Hi @gppandey, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since the screen doesn't swipe. Please restart your Fitbit Versa as described in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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