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Versa's sleep log is incorrect

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‎09-22-2019 20:27 - last edited on ‎09-25-2019 05:13 by Fitbit Moderator

‎09-22-2019 20:27 - last edited on ‎09-25-2019 05:13 by Fitbit Moderator

When I leave my Versa 2 off for the night it still registers a sleep pattern. This happens whether it is left in a separate room either on or off the charger. Calls into question the accuracy of the sleep patterns when I am wearing it at night.

 

 

Moderator edit: updated subject for clarity

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‎09-25-2019 05:11

‎09-25-2019 05:11

@SunsetRunner I'm sorry for the late response. However, I'd like to welcome you to our Fitbit Community.

 

I would like to follow up on the sleep tracking issue that your Fitbit Versa is experiencing. Please restart your watch as described in this help article. This will refresh your Versa internally. After this, make sure that your Versa doesn't rest on a surface with vibrations such a desk with a computer on or AC systems and monitor during the next night in order to see if the issue doesn't happen again.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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