Versa's sync not working correctly

[ChrisFit89]

Since yesterday my Versa 2 is not syncing correctly. My Sleep is not recorded at all, active hours differ between my watch and the app and now it already stops counting my steps.

Anyone facing the same issues?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@ChrisFit89, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I would like to assist you with your Fitbit Versa 2 since it's not syncing, recording your sleep, active hours and steps properly.

Please try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. This article also contains a restart process, which will be helpful for the steps, sleep and active hours tracking issues. After trying these steps, I'd like you to check out the following help articles:

- This article explains how your Fitbit device tracks your sleep.

- This help page explains the best way to wear your watch in order to have a better tracking of your data.

Finally, monitor your watch for the next 2-3 hours and see if the issues get fixed.

Keep me posted on the outcome.