Versa's time is incorrect

[bigred_0091]

Updated versa 2 and the time is wrong..not sure what to do. It is telling me to sync and I have clearly.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @bigred_0091, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's not displaying the correct time.

Please restart your Versa as described in this help article. After this, sync your watch again and see if the time gets corrected.

Keep me posted on the outcome.

[bigred_0091]

Actually, I have done that 2 times. I'm getting all my other notifications
from calls, texts. Etc. Just the time is not syncing like my weather. I've
checked the time zones also and made the correct selection

[LinhLV]

Any update on this? My Versa is displaying incorrect time also and i do restart and sync, still wrong :((

[bigred_0091]

nothing. no one can help me! its sad

[ekell82]

I've been having this problem for 3 weeks now and nothing fixes it. 

[Duc916]

How about going into your personal information settings and making sure your timezone is set correctly.....this happened to me at one point and that was the solution in my instance.  I have no idea how it got changed but it did and manually had to correct the timezone.

[Frenzy]

My versa 2 is also displaying the wrong time and it’s not the time zone. It’s like off by 1:38 minutes  I’ve disconnected it and reconnected it several times. I’ve synced the watch to the app many times. It’s so frustrating!

[Cynthiasmiles]

I have checked times zones, restarted several times, since several times, still the time is off by about 3 hours!  It’s driving me crazy!!!!

[jsd99901]

I am also having the same issue. Mine is off by 2 hours and 8 minutes. I have tried everything that has been recommended and still no change. Everything else is synching just fine. I even tried changing the time zone to EST and back to PST but that did nothing. 

[Marcv74]

I am there too. It's  driving me crazy! Mine is 2hrs and 23 mins off! Grrrr 

[bigred_0091]

Just factory reset it. I done it and reinstalled it and it worked .

Moderator edit: personal info removed

[1PMack]

This does not work. I've tried all solutions offered multiple times. It's currently 3:11 and my Fitbit says its 1:17. 

[bigred_0091]

Just factory reset your actual device.  Worked for me

[ArunAlagappan]

It is not working can you please let us know when this will be fixed.

[Millah1]

Every time I do a factory reset to try and fix my VERSA’s time it becomes even quicker at losing time. It currently loses about 25 minutes a day. I sync it, put it onto the charger and then give up. Randomly it will show the correct time again then start to lose all in a 24 hour period. It is effectively USELESS!

im so disappointed with it, such an expensive piece of plastic!

Mine too! No matter what I try it’s just getting worse & worse!

Update:

Seems a common problem with no suggestion other than a factory reset which doesn’t work!

I’ve done that three times now but it still loses times all day....

Moderator edit: merged replies

[SunsetRunner]

My Fitbit watch is the same since yesterday I did the things u did still have the wrong time this is driving me crazy

[JuanJoFitbit]

@SunsetRunner Thank you for joining us in this thread and our Fitbit Community. I totally understand how you feel about the time issue that your Fitbit Versa has experienced. By the way, thank you for trying to get it fixed before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[Erincredible]

My Versa is also not keeping the correct time. I have done a factory reset twice and it changes to the wrong time within an hour or so. I am not under warranty anymore so Fitbit is not going to do anything for me. 

[JuanJoFitbit]

@Erincredible Thank you for participating in our Fitbit Community. Regarding the time or clock issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try a regular restart as described in this help article. After this, sync your watch and see if it keeps the correct time during the next 24 hours.

Hope this helps.