Versa's top right hand button not working

[Nicola_Rebecca]

Hi all,

I went for a swim with my Fitbit versa and it had a glitch which hasn’t happened before. I managed to fix it but now have noticed my top right hand button isn’t working, so doesn’t take me through the shortcut to exercises page.

Whilst I am able to get to the exercises page through the touch screen, it won’t finish my exercises or register them to my phone?? Has anyone had this happen before? Help would be massively appreciated!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Nicola_Rebecca, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the right button of your Fitbit Versa, I appreciate the time spent trying to get it fixed before contacting our forums.

If you haven't done so, please restart your watch as described in this help article. After this, try cleaning around the right button with a toothpick in order to remove any moisture that this part of the watch may accumulate. Finally, press the button and see if the issue gets fixed.

Keep me posted on the outcome.

[Nicola_Rebecca]

Hi, I’ve done everything as stated, given it a good clean and restarted it twice and the button still doesn’t work so can’t use the exercise function. Any other suggestions?

[JuanJoFitbit]

@Nicola_Rebecca, thank you for getting back and trying the recommended troubleshooting steps. By the way, I'm sorry for the delayed response.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[finishline]

I have the same issue.  Even reset my Versa and set it up again.  No dice. Right button is not functioning. 

[JuanJoFitbit]

@finishline, thank you for participating in our Fitbit Community. By the way, I apologize for the delayed response. However, I appreciate the time spent trying to get this issue resolved before contacting our forums.

If you haven't done so, try cleaning around the button with a toothpick or canned air in order to remove any moisture or dust that may be affecting the functionality of your watch. If the issue persists, let me know and I'll be glad to follow up and assist you accordingly.

see you later.

[ViiiM · Accepted solution]

Hello, I have same issue. Tried to clean and made manufacturing reset without success. Please advise.

[Nicola_Rebecca]

Hi, I had someone from FitBit email me and I was within warranty and therefore able to get sent a new one as it wasn’t able to be fixed.

[ViiiM]

Hello, I have same issue. Tried to clean and made manufacturing reset without success. Please advise.

[SunsetRunner]

Good evening 

I have the same issue

why would i

moisture be an issue when this is sold as a swim watch

I have two versas and love them but my Versa 2 stopped working after 6 months with what appeared again to be a moisture problem I didn’t have the time or the inclination to send it back and my Versa 1 is the one with the button issue

what can I do to make my Versa 1 function again before I buy an alternative swim watch?

[Wzfitness]

I have the same issue. I have tried air blowing the button and then restarting the watch for a few times but won’t fix it. 

Looks like it can’t be fixed?

[JuanJoFitbit]

@Wzfitness, thank you for joining us in this thread and our Fitbit Community. Since the button of your Versa is still unable to work after trying the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Clickhereto get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.