Versa Lite not receiving notifications

[Phaiphai]

Hello team, 

I have an iPhone and when I first received my versatility I could see when someone was calling me or texting me on the verse.now out of nowhere, it don’t work. I try resetting it and fixing my setting and nothing. It just don’t work. Can someone please help. I really don’t want to go buy a bed another one. Please help!!! 

Moderator Edit: Clarified subject

Moderator Edit: Label

[RicardoFitbit]

Hi @Phaiphai, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

[Phaiphai]

Hello,
I currently have an iPhone 11 and I started noticing this about March or April of last year

Sent from my iPhone

[RicardoFitbit]

Your reply is appreciated @Phaiphai.

Thanks for the details that were shared with me. To further investigate this situation, can you please share with me a screenshot of the notifications settings from the messages app of your iPhone 11?

I'll be waiting for your reply. 

[Phaiphai]

Sent from my iPhone