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Versa's touch screen not working

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‎10-08-2018 09:26 - last edited on ‎10-09-2018 08:15 by Fitbit Moderator

‎10-08-2018 09:26 - last edited on ‎10-09-2018 08:15 by Fitbit Moderator

Hi, the touch screen is suddenly not working today and I have tried resetting watch but it has not resolved issue. I can use buttons but nothing else. Swipe or tap not working. Thanks Jo

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎10-09-2018 08:18

‎10-09-2018 08:18

@Jobristol It's great to see that you've visited the Fitbit Community! Sorry to hear about your Versa's screen not responding and thank you for troubleshooting this issue. The next step is letting our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you? 

 

I look forward to your reply!

Alvaro | Community Moderator

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