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Versa won't turn on.

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‎10-08-2018 23:24 - last edited on ‎10-09-2018 08:08 by Moderator Alum

‎10-08-2018 23:24 - last edited on ‎10-09-2018 08:08 by Moderator Alum

My Versa is not starting.

last I checked my versa was yesterday night. I wake up today morning, looking at my watch I realise the screen is not turning on.

 

Things I have done so far

1. I have tried to restart my watch - Long hold Left/back button

2. Tried charging it- My wife has a versa too, my charger is fine as the other versa device charges without any issue.

3. Sent an email to customer care, waiting for their reply.

 

Any help will be greatly appreciated, the versa is not even 4 months old.

 

Moderator Edit: Clarified Subject.

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‎10-09-2018 08:10

‎10-09-2018 08:10

Hello @Guy0607, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for letting us know about this situation. Thanks for listing the troubleshooting steps you've tried so far as well. At this moment, as you have already contacted our Support Team, my best recommendation is to wait for them to reply to you, I'm sure they will be able to provide you more options. 

 

Thanks for your patience and understanding, please keep us posted and update us about the resolution provided by our Support Team. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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