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Versa not Charging 100%

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‎10-08-2018 12:35 - last edited on ‎10-09-2018 07:18 by Fitbit Moderator

‎10-08-2018 12:35 - last edited on ‎10-09-2018 07:18 by Fitbit Moderator

Hi my versa, is still not charging 100%. I’ve reset it and charged it to the max and still it goes back to 99% and I’m charging it up ever other day even if I’m not very busy! Is that normal?

 

 

Moderator edit: updated subject for clarity

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‎10-09-2018 08:10

‎10-09-2018 08:10

@Kjay Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa isn't fully charging. Please note that devices when they reach a full charge they start draining the battery a little to "keep charging". It is recommended that you plug the Versa only for the necessary time to charge it (normally a couple of hours would be enough). Regarding the battery draining quickly try cleaning the contacts then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device.

 

Let me know how it goes!

Alvaro | Community Moderator

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