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Versa's touchscreen doesn’t work

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‎06-10-2019 03:21 - last edited on ‎06-11-2019 06:12 by Fitbit Moderator

‎06-10-2019 03:21 - last edited on ‎06-11-2019 06:12 by Fitbit Moderator

Hi

got my Fitbit versa 3 days ago and the touschscreen is not working.

if I press left button, try to scroll down, nothing happens. Same thing trying to

move from one side to the other.

how do I contact support?? 

What should I do?

 

 

Moderator edit: updated subject for clarity

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‎06-11-2019 06:11

‎06-11-2019 06:11

@Cheriepriscie welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the touchscreen is not working.

 

I would like to know if your Versa turns on when you plug it in the charger. In the meantime, restart your watch as described in this help article and see if the screen turns on.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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