Versa's touchscreen stopped working

[KTums12]

My Versa Lite touch screen no longer work . I also do not get notifications on it eithe . I have restarted my fitbit, even factory reset it and nothing. Does anyone know what may be wrong? I have only had this for about a year.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @KTums12, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the touchscreen and notifications issues that your Versa Lite is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[CeliaW]

hi my Fitbit versa lite2 is not working on the touch screen I’ve been searching for answers everywhere nothing is helping I just want to know how to fix it. Please answer ASAP 

[JuanJoFitbit]

Hi @CeliaW, thank you for joining us in this thread and our Fitbit Community. Regarding the touch screen issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via email and phone. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀