help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's touchscreen stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2020 09:48 - last edited on ‎05-19-2020 09:12 by Fitbit Moderator

‎05-05-2020 09:48 - last edited on ‎05-19-2020 09:12 by Fitbit Moderator

I can’t  swipe to access apps on my versa. Tried resetting it to no joy.  When I try to swipe screen to access apps or notifications remains on the clock.  Can access the menues on the buttons to the right however I can not access the menus there either.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-19-2020 09:11

‎05-19-2020 09:11

Hi @Mikeyk64, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the swiping issues that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes