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Versa's touchscreen won’t work

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‎01-31-2020 18:56 - last edited on ‎02-01-2020 03:31 by Fitbit Moderator

‎01-31-2020 18:56 - last edited on ‎02-01-2020 03:31 by Fitbit Moderator

I have reseted it a lot of times though the day very rarely it will let me switch up, down, left or right. This has been happening for the past few days. My husband does the same not has much. It frustrating! I would like to use my watch...

 

 

Moderator edit: updated subject for clarity

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‎02-01-2020 03:30

‎02-01-2020 03:30

@Lily1991, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa's touchscreen is not working properly. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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