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Versa sadly not worth it

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‎06-25-2019 05:02

‎06-25-2019 05:02

I bought my fitbit versa 14 months ago and have loved it. I found it motivating and at the time of purchase saw reviews about the product failing that I disregarded hoping that the company had worked out the kinks. My original tracker died within 6 months of purchase and I appreciate how it was easily replaced. I woke up this morning to a dead tracker and unfortunately because I am outside of the warranty there is no further support being offered for the failed product. A discount was offered but at this rate I cannot continue to invest in a new watch every 1-2 years and would rather look into a smart watch which may be more of an investment if the sustainability and product support is greater. I value quality products and customer service and I am so sad to find that this has not been valued with my interactions with the Fitbit support team. Buyer beware, please shop around or be prepared to replace!

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‎06-25-2019 11:04

‎06-25-2019 11:04

I have owned the watch for 14 months now, paid for the rose gold special edition only to have the tracker malfunction not once but 2 times. The first tracker lasted about 6 months and the second lasted just over 8 months. Even though neither tracker has lasted a full 12 months customer service has no options but to buy a new one. Has anyone else had this issue or have a better remedy? It's been extremely frustrating dealing with customer service reps who seem to have little care for a poorly made product. Looking like a move to the apple watch....

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‎06-26-2019 16:08

In response to lgray14

‎06-26-2019 16:08

Welcome to the Fitbit Community @lgray14.

 

I've moved your posts in one thread to make the Community more organized. 

 

I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I'm sorry to hear about your experience, I totally understand how you are feeling as you loved your device and its features. Thank you for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I understand your position and wish you the best of luck with your health and wellness goals.

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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