Fitbit Versa stopped working

[Izzacc]

My fit bit versa isn't working. Yesterday I woke up and my fit bit wouldn't turn on so I put it to charge. It started glitching and it only turns on when it's on the charger. It also loses battery fast in less then 5 hours

Moderator edit: subject for clarity

[NellyG]

Hi @Izzacc  Have you tried restarting your Versa several times?  If not give it a go, but come back here if it doesnt help.

Restart your tracker

[Izzacc]

It still doesn't work. Please helpSent from my MetroPCS 4G LTE Android Device

[NellyG]

I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Fitbit Community @Izzacc ! It's nice to see you around @NellyG !

@Izzacc thank you for sharing the issue you're experiencing with your Fitbit Versa which only turns on when on the charger and doesn't hold a charge. I appreciate your troubleshooting efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@NellyG thank you for your support!

I'll be around if you need further assistance.

[Izzacc]

Please help me. If you guys are not able to help what can I do? Will I be
able to get some money back or get a new fitbit versa?

[SteveH]

@Izzacc if customer support are unable to help fix the problem then they will be able to check your warranty status and advise on your options. Hopefully they'll be emailing you soon.

[LiliyaFitbit]

Hi @Izzacc and @SteveH , thank you for your replies. 

@Izzacc I understand your concern. I've shared your post with our Support team and they've confirmed that a case has been created. They will be in contact with you shortly, please keep an eye on your inbox. I know they will be glad to help you out and provide you a solution. In the meantime, I'd like you to take a look at this page for more information about the warranty policy.

@SteveH thank you for your help!

If you have any questions, feel free to let me know.

[Izzacc]

I have had my fitbit for more than 45 days. It also has some scratches.Sent from my MetroPCS 4G LTE Android Device

[LiliyaFitbit]

Hi @Izzacc, thanks for reaching back with the additional details.

Upon checking with our Support team, I was told that they have contacted you already via email. You're in good hands now, please continue working with them. 

Feel free to reach out if you have any other questions.

[Izzacc]

They told me to reboot it so I tried but it does not work. The screen is glitched and it doesn't hold battery. Please do all you can to help 

[LiliyaFitbit]

Hi @Izzacc, thank you for your reply. 

I appreciate your troubleshooting efforts. I am sorry to hear the issue persists. Since you've been working with our Support team, I've updated your case and you should be receiving an email soon. They will be glad to investigate further and provide a solution. 

I'll be around. 

[Izzacc]

I didn't get the answer I needed. Nothing worked. Can I please get a new one or some money back?Sent from my MetroPCS 4G LTE Android Device

[LiliyaFitbit]

Hi @Izzacc, thank you for posting the update here.

I am sorry to hear the issue persists. Since you have been working with our Support team, I've updated your case and you should receive an email soon. They have already all the details of the case and special tools in order to help you further and provide a solution based on your warranty. 

Let me know if you have any further questions.

[Izzacc]

I am replying here to a different post because I can reply to the other one. It says what is ur country/residence and what is ur retailer. I live Tucson AZ and I bought it from Wal-Mart Sent from my MetroPCS 4G LTE Android Device

[LiliyaFitbit]

Hi @Izzacc, thank you for your reply and providing the purchase details. 

I've updated your case and you should receive an email from our Support team shortly. I would like to confirm if you experience any difficulties with communicating with the Support team directly? I will be glad to help. 

I'll be around.  

[Izzacc]

Hi, i searched a video up on youtube and it shows the exact same thing that my fitbit is doing. it says that it is malfunction case no. If you want to see the video for your self the video name is "Fitbit Versa Malfunctuon case no " please help I would like an exchange. Sent from my MetroPCS 4G LTE Android Device

Moderator edit: personal info removed

[LiliyaFitbit]

It's nice to see you around @Izzacc. I am sorry for the delayed response. 

Thank you for sharing the video showing the same issue you're experiencing with your device. I've confirmed that our Support team will be contacting you soon in order to assist you further and provide a solution. Please keep an eye on your inbox. 

Let me know if you have any further questions.