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App unable to update/install message & inaccurate syncing

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‎06-25-2019 04:53

‎06-25-2019 04:53

Been receiving this pop up message when attempting to sync Versa and phone for the past 24 hours. Data on my app versus my watch is completely different. I have closed the app, reinstalled, disconnected Bluetooth, etc. to no avail. My app is up to date and a January thread on this issue presents no solution. Any advice?

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‎06-26-2019 15:30

‎06-26-2019 15:30

Welcome to the Fitbit Community @akt28. Sorry for the delayed response.

 

I regret to hear that you are having difficulties to sync your Fitbit Versa. Thank you for the information provided and for trying different troubleshooting steps before contacting us. On this case, I would recommend setting up your watch as a replacement device by doing the following:

 

  1. From the Fitbit app dashboard, tap or click the Account icon User-added image
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you have any question, please let me know.

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