Versa screen acting odd

[tanyalc73]

My versa has started randomly switching from the home (clock) screen to the exercise screen. I have tried resetting the device a number of times and also have tried doing a factory reset. It is still doing the same thing. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @tanyalc73. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[tanyalc73]

Hi I tried all of that multiple times with no luck. Time to switch to a different smartwatch I guess!

[MarreFitbit]

@tanyalc73 Thanks for following the tips and recommendations I've provided above. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!