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Versa screen and battery draining issues

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‎05-03-2020 20:22 - last edited on ‎05-16-2020 04:59 by Fitbit Moderator

‎05-03-2020 20:22 - last edited on ‎05-16-2020 04:59 by Fitbit Moderator

Hi, I’ve tried to reset my watch but now the screen fades away to nothing or annoyingly last night stayed partly lit but blank.  Also battery no longer keeps charge, runs out and then loses time.  I’m not very tech savvy so need easy solution or will just get a refund.

 

 

Moderator edit: updated subject for clarity

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‎05-16-2020 04:54

‎05-16-2020 04:54

Hi @Lottie70, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear about the screen and battery draining issues that your Fitbit Versa has experienced. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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