I can’t even begin to explain my frustration. I also have a Versa. It started having battery issues right before the update. I updated when this happened before and it fixed the issue. Basically because I needed to update my battery was draining in a day or less. This time I updated and my screen started to go to different features without me touching anything. Then the touch screen didn’t work when I did touch it. Nothing worked. The screen was just on and the battery was still starting to run low more quickly than usual. I tried a reset. Well once it got turned off it now doesn’t come back on.
I called customer service. They recommended I charge it and then press the three buttons for 30 seconds. If that didn’t work call back. It didn’t work so I called back and the second customer service agent said I should only presses the three buttons for 10 seconds and then press the top right and single button. I tried that. Thought it weird that they were not consistent with their resolution. But after trying that didn’t work either. Try told me my warranty was over and that they would give me 25%.
now I think this is ridiculous. 1. More than one customer is having the problem. Like. Car having a problem and the maker issues a recall. You don’t make mad customers because that effects business. 2. This watch is $200. That is not chump change. It may not be in the thousands but is fitbit really saying that you need to buy $200 every 1-2 years. That’s super ridiculous. Honest good business thing to do is replace someone’s watch when it is glitching to no fault of their own. You making lasting customers that way.
please correct this issue and restore my faith in fitbit. Please.
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