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Versa screen and battery issues

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‎07-01-2021 06:03 - last edited on ‎07-01-2021 07:33 by Fitbit Moderator

‎07-01-2021 06:03 - last edited on ‎07-01-2021 07:33 by Fitbit Moderator

My versa screen is black not showing anything I know the watch is on because I see its tracking steps on the app. My watch is also draining the battery daily it goes from 100% battery to 25% or less within an 8 hour period. I have done a factory reset and tried other troubleshooting steps and nothing has helped. The app is update and so is the watch. 

 

Moderator Edit: Clarified subject

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‎07-01-2021 07:34 - edited ‎09-18-2023 05:33

‎07-01-2021 07:34 - edited ‎09-18-2023 05:33

Hi there, @MMuiruri2020. Thanks for stopping and trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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