Versa 2 won't sync

[Kimba9199]

Every week now, at least once, I have to uninstall my Verse 2 to get it to sync. Every day at least once, it wont sync for a few hours. Not sure why, but its very frustrating. I'm ready to just ditch it. 

Moderator Edit: Clarified subject

[cookthegood]

As of yesterday, my Versa 2 won't fully sync.  Steps come over but sleep doesn't work anymore.  One more day and it's time to switch brands.

[MarreFitbit · Accepted solution]

Hi there, @Kimba9199. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

Hello, @cookthegood. Welcome on board. Thanks for the details provided about the issue with your Versa 2.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

If you managed to sync your watch, please check the sleep data. If the sleep data is still not showing, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?