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Versa won't respond

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‎06-30-2021 21:59 - last edited on ‎07-01-2021 07:50 by Fitbit Moderator

‎06-30-2021 21:59 - last edited on ‎07-01-2021 07:50 by Fitbit Moderator

  • My Versa is not tracking anything not my steps,  miles,  floors,  or heart rate for 3 days. I noticed that the green laser is not working. Tried restarting, factory reset, and even replacing my Versa in the app from scratch. Everything is up to date for the Versa and the app. Nothing worked.

 

Moderator Edit: Clarified subject

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‎07-01-2021 08:01 - edited ‎09-18-2023 05:32

‎07-01-2021 08:01 - edited ‎09-18-2023 05:32

Hi there, @DeidraG. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you tried contacting our Support Team to get help on this matter, but your chat got disconnected. Please note that since you've exhausted all troubleshooting steps we could've provided in the forums, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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