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Versa screen is blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2021 22:36 - last edited on ‎06-30-2021 08:46 by Fitbit Moderator

‎06-29-2021 22:36 - last edited on ‎06-30-2021 08:46 by Fitbit Moderator

Screen just went faded after charging and then like this 

16250313480425953065334108569437.jpg

 

 

 

Moderator Edit: Clarified subject

 

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4 REPLIES 4

‎06-30-2021 08:47

‎06-30-2021 08:47

@Cilla73kelly Thanks for stopping by in the Community Forums and for the image attached. 

 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎06-30-2021 10:16

In response to MarreFitbit

‎06-30-2021 10:16

I've tried that. Screen is now totally black. I can feel it vibrate and the alarm went off this morning on it.

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‎06-30-2021 13:32

In response to Cilla73kelly

‎06-30-2021 13:32

@Cilla73kelly I appreciate you had followed the tips and recommendations provided above.

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-01-2021 09:51

In response to Cilla73kelly

‎07-01-2021 09:51

The same thing happened to me today. Now it's totally black and won't do anything.

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