@AlisonY, it's great to see you in our Fitbit Community. Regarding the screen and charging issues that your and your husband's Versa watches are experiencing, I would like to follow up and would like to know if the issues persist or if they got back to life after following the restart process that my friend @SunsetRunner shared.
In addition, try changing the clock face on both watches to a face developed by Fitbit, not a third part clock face. Finally, monitor your Fitbit devices and see if they work properly.
Keep @SunsetRunner and me posted on the outcome.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer